Check-in kiosk services promote numerous benefits to both the business and its customers. For instance, companies no longer have to hire extra humans to place in different strategic locations. Furthermore, consumers don’t have to search everywhere for the company’s establishment for transactions as they can use the kiosk instead.
Continue reading if you want to know more information about these devices, particularly if you’re thinking about using them for your business.
What Are Check-In Kiosks?
Check-in kiosks, also called touchscreen kiosks, are relatively small kiosks used for different business purposes. Companies use these machines to interact with their customers without the need for extra human assistance. Airports, hotel rooms, and restaurants use these kiosks to let consumers transact with them quickly.
Also, a consumer can use a check-in kiosk to pay for the company’s products or services without the need to download apps on a mobile phone. Some of these kiosks also offer features like customer credit card processing, order monitoring, and the ability to print checks online. Some of these machines also allow customers to make phone calls through an Internet connection.
What To Consider Before Using Check-In Kiosks?
Is your company thinking about using check-in kiosks? Perhaps, you might still be undecided about using these machines. If so, here are four things to consider before using these devices for your business:
1. Waiting And Load Times
Keep in mind that you shouldn’t skimp on providing excellent customer service when you use check-in kiosks. Thus, it would be best if you didn’t let your customers wait for extended periods before the machine processes their orders.
But, you can mitigate this concern by using a machine with a countdown timer. The sign on the screen tells the customer about the amount of time they have to wait. For example, the screen shows that it’ll take ten seconds for the machine to print a boarding pass for your flight to Sikkim. Thus, ensure that the kiosk doesn’t exceed the time mentioned. Otherwise, your business might be receiving several complaints about the long waiting and loading times.
2. Data Security And Privacy
Privacy and security can also be an issue if you’re using check-in kiosks. Since these devices tend to connect to the Internet, you need to ensure your customers that their sensitive information will always be safe.
For example, use a kiosk with a barcode scanner on the front of the screen. The scanned barcode will tell the kiosk whether or not the person is allowed to access particular data. Airports tend to use secured kiosks when people want to save check-in times. However, this streamlined offering shouldn’t skimp on providing excellent data privacy and security to users.
The location of the kiosk is also vital for the success of its use. Your consumers might disregard this device if it’s hidden behind a post or wall.
If you’re considering the installation of a new check-in kiosk location, or you’ve already installed one, but, still, the current location isn’t meeting your expectations, you might want to consider moving. You need to find the ideal location to ensure that your business can efficiently transact with your customers. For instance, place a kiosk near the entrance of a restaurant. Otherwise, consider installing the device near check-in counters in airports.
4. Extra Features
Check-in kiosks tend to have various important features. But, you don’t need a machine that can practically do everything. Otherwise, you might be spending more money than intended for the purchase and use of the device.
Nonetheless, some features tend to stand out more than others. One feature to consider is real-time information. By providing real-time information to customers, they can save a lot of time. For example, your check-in kiosk at an airport that provides real-time information allows passengers to see if they’re flights are on-time, delayed, or cancelled.
Another feature to keep in mind is data syncing across different devices. For instance, your customer has your company’s proprietary app. That consumer made a reservation to your restaurant and wants to confirm the booking using the kiosk. Without data syncing, the consumer might have to input their details to the machine all over again. This scenario causes frustration. Furthermore, it may render the data input in the app useless since the individual will have to input their data again.
Keep in mind that check-in kiosks can be an excellent solution to bridge the gap between your company and its target audience. But, it would be best if you considered some essential factors before you start using these machines.